Term of Service

  1. The seller provides phytosanitary and invoice (optional)
  2. The seller is responsible for inspection in Indonesia. After the package is shipped, all inspections in the destination country are the responsibility of the buyer
  3. The buyer is obliged to provide shipping instructions to comply with the regulations of the destination country, if he does not provide instructions then the seller will use the usual standards and the buyer has no right to sue if there is a problem
  4. The possibility of damage to the plant and a shipping risk that must be accepted by the buyer
  5. If the plant sent is damaged or rotten, a plant replacement will be carried out and shipping costs are the responsibility of the buyer
  6. All forms of taxes and inspection fees in the destination country are the responsibility of the buyer
  7. Regulations that apply in Indonesia for exports are required to apply for an export permit which is a prerequisite for the manufacture of phytosanitary. so consumers have to wait for export permits to come out
  8. Every shipment made will be subjected to laboratory examination by the Indonesian Plant Quarantine Agency. So consumers have to wait for the checking to finish
  9. The process of applying for an export permit and laboratory checking is about 1-3 weeks